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What We Do

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Enterprise Services and Cloud

  • Network Engineering
  • Database Administration
  • Infrastructure Engineering and Encrypted Communication
  • Network Optimization and Virtualization
  • Network Operations Center Support (NOC)
  • Capacity Planning and Threshold Monitoring
  • Backup and Disaster Recovery Support
  • Patch and Software Upgrade Management
  • Incident Response Plan Development
  • Risk Management Assessments
  • Cloud Strategy Development
  • Automation of Network Monitoring and Log Management
  • System Administration for Windows and UNIX Systems
  • Automated Server and Network Device Management
  • Network Management including Installation, Configuration, and Testing for Routers, Switches, Firewalls, and Load Balancers
  • Inventory and Asset Management
  • Identity Management
  • Wiring and Equipment Installation
  • Virtual Desktop Infrastructure (VDI)
  • Identity, Credential and Access Management (ICAM)
  • Software-Defined Networking
  • Secure Cloud Network(SCN)
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IT Operations

  • ITIL/ITSM framework
  • Multi-sourcing Service Integration (MSI) / Service Integration and Management (SIAM) support
  • Service Portfolio Management, including Service Design and Service Catalog Management
  • Self-Service Portals with automated Service Requests and self-help Knowledge Bases (KBs)
  • Phone, Email, and Live-Chat Customer Service and “touch labor” support
  • 24x7 Service Desks with capability of high volume (i.e., 50,000+ calls per month) global user support
  • AIOps / Self-healing Systems
  • VIP Support
  • Virtual Desktop and Thin-Client Support
  • Government Owned Contractor Operated (GOCO) and Contractor Owned Contractor Operated (COCO) Service Desks
  • Desktop, Laptop, Handheld, and Mobile Support
  • Technology Refresh Support Services
  • General IT Support, such as Account Access, Network, MS Office, Active Directory, Smartphones and SharePoint
  • Mission Critical Applications Support, such as Databases, Case Management Systems, Financial Systems and Medical Systems
  • Video Telecommunications (VTC) Support
  • Knowledge Base Development and Maintenance
  • Service Request development and management, including orchestration to automate repetitive requests such as password re-sets and software installs
  • Hardware and Software Management
  • Radio-Frequency Identification (RFID) Implementations
  • Application Monitoring and Performance / System Metrics Services
  • Mobile Device Management
  • ServiceNow and Remedy ITSM
  • Software and Hardware Asset Management (SAM/HAM)

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Cybersecurity

  • Security Operations Center (SOC)
  • NIST Risk Management Framework (RMF) Assessments and Authorizations
  • Federal Information Security Management Act (FISMA) Compliance
  • DISA STIG Enforcement
  • System/Network Compliance Monitoring/Scanning for Availability, Reliability, and Integrity
  • Incident, Threat, and Vulnerability Analysis
  • Firewall Management
  • IDS/IPS Support
  • Virus, Malware, and Security Risk Remediation
  • Federal IT Security & Compliance, including DODM 8140.03 Cybersecurity Workforce Certifications
  • Assured Compliance Assessment Solution (ACAS)
  • Security Content Automation Protocol (SCAP)
  • Trellix Host Based Security System (HBSS)
  • Enterprise Mission Assurance Support Services (eMASS)
  • Zero Trust Security
  • Zero Trust Architectures (ZTA)

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System Development and Sustainment

  • Agile Software Development
  • DevSecOps
  • Continuous Integration / Continuous Delivery (CI/CD)
  • Software Test Automation
  • Code Quality Evaluation
  • Workflow Automation
  • Case Management
  • Low Code/No Code Development
  • Mobile Applications
  • Cybersecurity Compliance
  • API Management
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